Refund Policy


The customer may exercise his right of withdrawal up to 7 business days after receiving the package at the address indicated, at no cost to the customer.

The return costs are free, as long as the reason for the return is due to printing defects.

The refund to the CUSTOMER's account as a result of this return will be made in the shortest possible time after receipt of the goods by MINT THREADS. The return may not take place in any case if the supplied products were clearly used beyond the verification of good condition.

The products must imperatively be returned properly protected and in perfect condition (not damaged or soiled by the CUSTOMER) with all accessories. They will be sent to the place specified by MINT THREADS in the precise instructions for the return of the product sent by email. In the event that the return is not accepted because it is understood that the product whose return is intended had been used beyond the state check, these products will be returned to the CUSTOMER.

The return of the products will give rise to a refund equal to the purchase price of the returned product (s). plus shipping costs. Anyone who returns their product will receive an email informing them of the amount of their refund.

Personalized products with either nickname and number cannot be returned under any circumstances unless the product has a printing or manufacturing fault. In case of failure on our part, MINT THREADS will be responsible for the exchange or return of the same.