Frequently Asked Questions (FAQ)
What happens if there hasn't been any purchases on my store for a while?
If a teams store hasn't made any purchases in 2-3 months we shall move there store to a defunct tab. (Depending on how long a store has been AFK Mint Threads can consider taking the teams store down entirely)
Ordering your designs.
We will assign you one of our experienced designers. We will start with a concept and series of revisions and approval. Once a design is approved by the customer, any future designs will cost more.
How long does it usually take to get my designs?
It takes us anywhere from 2-10 days to make your design.
Shipping, production and payment options.
How long does it take to get my apparel?
2-3 Weeks for production and delivery.
Can I receive my apparel faster?
Yes, We offer a rush option the fee may vary depending on the order.
Can I get a tracking number for my items?
Yes, we provide tracking numbers on all orders.
What payment methods are accepted?
PayPal and any other major credit cards.
Do you offer refunds?
No refunds on any design services or custom apparel.